Terms of Service

1. Operator

This website and service are operated under the Kuaiyi RAPIDO brand. For details about the operating entity, or for any request about your personal data, email [email protected].

2. Your account

• Give accurate details and keep your password safe: actions taken from your account count as yours.
• After registering you need to verify your email before you can pre-alert parcels or request shipping.
• Each account has a unique customer code that the warehouse uses to identify your parcels.

3. Receiving, pre-alerting and claiming parcels

• When buying in China, use the warehouse address shown in your account as the delivery address, together with your customer code.
• Pre-alert your tracking numbers in your account. Parcels without a customer code or pre-alert become unclaimed parcels; you can claim them in your account and, once checked, they are added to it.
• We weigh and photograph every parcel on arrival; you can see everything in your account.

4. Storage

• Parcels can be stored free of charge for a period after arrival; after that a daily storage fee applies. The free days and fee are those shown in your account.
• Once you request shipping and the invoice is issued, please pay within the period shown in your account; if you pay later, storage days keep counting.
• If you have not requested shipping or a return 60 days after a parcel arrives, we will remind you by email, with two reminders at least 20 days apart; if it is still not handled 90 days after arrival and at least 10 days after the final reminder, the parcel is treated as abandoned and we may dispose of it under these rules (for example by destruction or donation); it cannot be recovered afterwards.
• Unidentified parcels (no customer code and not claimed) may be disposed of in the same way 30 days after arrival.

5. Packing, declarations and prohibited goods

• Declare the description, material, use and value of your goods accurately; vague declarations are not accepted.
• Do not ship prohibited goods; the list is in the “Shipping rules and charges” below.
• We invoice by the weight and size measured in the warehouse; the invoice amount applies.

6. Prices and payment

• Prices are in Chinese yuan (CNY); the rates on the day of your order apply. Rates and how they are calculated are on the Rates page.
• Available payment methods are shown in your account: bank transfer (in CNY or EUR), Alipay, WeChat Pay and, once enabled, online card payment. We ship once payment is confirmed.
• Amounts in other currencies shown on the website are indicative; the invoice in CNY applies. If you pay online in euro, we convert at the settlement rate shown in your account.
• Your account balance can only be used to pay for our services and is not refundable in cash.
• Shipping insurance (when available, chosen when you request shipping): the premium is a percentage of the declared value, as shown in your account; for insured shipments we pay the actual loss, up to the declared value, against proof of purchase if the goods are lost or damaged; false declarations, prohibited goods and inadequate packing are not covered; uninsured shipments follow the loss compensation rules in “Shipping rules and charges” below.
• Monthly-billing customers receive a monthly statement to be paid by the date shown in their account; while an amount is overdue, shipping before payment is paused.

7. Cancellations and returns

• You can cancel an order yourself in your account before it is packed; for orders already packed or invoiced, contact us.
• Parcels in the warehouse can be returned to the seller in China: we first send you a quote (domestic courier plus a handling fee) and ship after payment.

8. Shipping rules and charges

1. Chargeable weight is the greater of actual and volumetric weight; rounded up to the next 0.5 kg up to 10 kg, and to the next full kg above 10 kg.
2. Prices include handling in China, international transport, export clearance, import clearance, duties and VAT, and final delivery. No residential or product surcharges.
3. Transit times start on arrival in Europe and exclude customs inspections, flight delays, strikes, holidays and other force majeure.
4. Extra charges follow the courier’s rates: remote areas; parcels over 24 kg or with the longest side over 100 cm; irregular packaging; returns, redelivery and address changes (address change 120 CNY per parcel).
5. Declare description, material, use and value accurately. On Air Economy, Truck and Rail the declared value may not exceed €150 per parcel; for higher values choose Air Express or Sea.
6. Prohibited: loose batteries, power banks, flammable or explosive items, weapons and knives, prescription medicines, white powders, alcohol, fresh meat, counterfeit goods, e-cigarettes and anything else prohibited by law.
7. Use sturdy cardboard boxes; black bags and irregular packaging are not accepted. Products that require CE marking must already carry it.
8. Loss before handover to the courier: air 40 CNY/kg, truck and rail 25 CNY/kg, sea 20 CNY/kg, plus a refund of the shipping cost. After handover we help you claim under the courier’s rules. We recommend insurance for high-value goods.
9. Duties, fines and costs from a second customs clearance or inspection in the destination country are paid by the recipient.
10. Prices may change with fuel, exchange rates and carrier rates; the price on the day of booking applies.

9. Changes to these terms

When we update these terms we publish them on this page with the date below; updated terms apply to shipments requested after publication.

10. Contact

For questions about these terms, email [email protected].