Privacy Policy

1. Who is responsible for your data

This website and service are operated under the Kuaiyi RAPIDO brand. For details about the operating entity, or for any request about your personal data, email [email protected].

2. What we collect

• Account details: email, name or company name, phone, WeChat, WhatsApp, preferred language. We only store an encrypted fingerprint of your password; nobody can read it.
• Delivery addresses: recipient, company, phone, email, address, postcode and, where customs may need it, tax code (Codice Fiscale / Partita IVA).
• Parcels and orders: tracking numbers, item descriptions, quantities and declared values, weights and sizes, photos taken in the warehouse on arrival and at packing, shipment tracking.
• Payments: method, amount, transfer reference and any receipts you upload. Online card payments are handled by Stripe; we never receive or store your full card number.
• Quotes and enquiries: the name, company, contact details and goods information you give us in the quote form or by email.
• Security and technical records: IP address when you sign in or register (to stop password guessing and abuse), an activity log, and the cookies that keep you signed in.

3. Why we use it (purposes and legal bases)

We do not send marketing emails, we do not sell or rent your data, and we do not use it for advertising.

• To perform our contract with you: receiving and storing parcels, packing, customs clearance, international transport and delivery, invoicing and payments, customer support and service notices (parcel arrived, payment due, shipped).
• To meet legal obligations: customs declarations, accounting and tax records.
• Our legitimate interests: preventing fraud and abuse, keeping our systems secure and improving the service.

4. Who we share it with

Only when needed for the service, and only what is needed:

• Logistics partners: international carriers, customs agents and delivery couriers in Italy (such as UPS, DHL, DPD), who receive the recipient and declaration details.
• Customs and other authorities, where the law requires it.
• Payment provider: Stripe (online card payments).
• Technical providers: Railway (website and database hosting, servers in the EU), Cloudflare (network, security, photo storage and email forwarding), Resend (service emails).
• Our accounting system, to record invoices and payments.

5. International transfers

The service is cross-border by nature: parcels arrive at our warehouse in China and are shipped to Italy, so related data moves between China, the European Union and the country where the operator is based. Where the law requires it, we use safeguards recognised by the EU (such as the European Commission’s standard contractual clauses).

6. How long we keep it

• Account and addresses: for as long as your account exists; when you close it we immediately delete your name, email, phone, address book and parcel photos, keeping only your customer code (photos of parcels disposed of under our terms are kept as proof of disposal).
• Invoices, payments and customs records (including the delivery address and declaration on each order): for the period required by applicable accounting, tax and customs law, even after the account is closed.
• Parcel arrival and packing photos: kept for 180 days after shipping (or cancellation), then deleted automatically; payment receipts are kept with the accounting records.
• Failed sign-in records are deleted automatically after one day; you stay signed in to your account for at most 30 days.
• Activity log: kept long-term to check accounts and handle disputes.

7. Your rights

You can ask to access, correct or delete your data, to restrict or object to its processing, and to receive it in a common format. You can edit your account details and addresses yourself in your account, and on the Account page you can download all your data (Excel) and close your account yourself (parcels in the warehouse, open orders, unpaid charges and any balance must be settled first); for anything else email [email protected] and we will reply within one month. Records we must keep by law cannot be deleted before the end of the required period.

You can also complain to your data protection authority; in Italy this is the Garante per la protezione dei dati personali (www.garanteprivacy.it).

8. Cookies

We only use cookies that are strictly necessary: those that keep you signed in to your account and to the staff area, and those Cloudflare may set for security. We use no advertising, analytics or tracking cookies and load no third-party analytics scripts, so we do not need your cookie consent.

9. How we protect your data

The whole site uses HTTPS; we only store encrypted password fingerprints; staff only see what their role requires and every change is logged; parcel photos and payment receipts are kept in private storage, visible only to you and the staff handling your order after signing in.

10. Changes to this policy

When we update this policy we publish it on this page with the date below.